Is it secure to make a reservation on website?

  • This website uses the Verisign Certificate SSL 3.0 to protect the information sent from your browser to our website and database. All of credit card operations are encrypted to ensure privacy when you process your payment online.
  • The security system is activated automatically when it senses an operation in which information will be stored in the database, as happens when a reservation is made.
  • You will be able to see the security icon, a padlock symbol in your browser for every page that you visit.

Is the information that I provide secure?

  • We work according to the regulations established in the Federal Law for the Protection of Personal Information Possessed by Individuals. This ensure that all handling of sensitive or personal information is controlled in such a way as to provide privacy and the right to informative self-determination of the aforementioned information.
  • We suggest you read the privacy notice. The providing of data to Beex Mexico by any means implies acceptance of the privacy notice. The data can be transferred, shared, and/or ceded to subsidiary companies, affiliates, and suppliers Beex in Mexico or abroad for commercial, identification and contact purposes, as well as to better understand the needs of our clients and to improve our services.


How can I verify if my reservation has been confirmed?

  • You'll know because you'll receive the confirmation voucher, where the status is specified: CONFIRMED.
  • If you have any questions, You can send an email to your designated consultant, whose email address is stated in your confirmation voucher.
  • You can also consult your voucher on our website.

How can I know what services are included on my reservation?

  • Once your reservation is processed and confirmed, you'll receive a mail with the confirmation information of your booking. You can see this information by clicking on the link to Print Your Voucher, inputting your reservation number and the email used for the booking.

Can I call directly to verify the confirmation of my reservation?

  • This is not necessary. Nevertheless, if you have any questions about your reservation or the services contracted, you can send an email to your designated consultant, whose address appears on the confirmation voucher. You can also call us on 987 108 02 76.

If I want to make a change to my reservation, What should I do?

  • Any change to your reservation is subject to availability and a new quotation. Please contact your designated Consultant for more information, mentioning your reservation number. We will also gladly attend your request at the following phone number: 987 108 02 76.

What should I do if I want to add a service to my reservation?

  • You can purchase the service on our website:
  • If you prefer, you can contact us at the following number and we will be happy to attend to your request: 987 108 02 76.


Is there a penalty for cancelling my reservation?

  • The services hired can have different cancellation policies, depending on the dates of travel and promotions acquired. For more detailed information, you can consult the Cancelation Policy. You can also contact us at the following telephone number, mentioning your reservation number: 987 108 02 76.

How do I know what the Cancelation Policy is?

  • We understand that unexpected things and changes of plan happen. Beex Mexico doesn't penalize any change or cancelation. However, please bear in mind the general cancelation policies of our suppliers in case a cancelation is necessary:
  • For your tours and transportation services: the following applies:
    • Cancellation requests made 2(two) or more days prior to the confirmed service date are subject to a 10% penalization on the total amount paid for the reservation.
    • Cancellation requests within 24 hours to the confirmed service date or a “no-show” are 100% non refundable.

Payment and credit cards

What forms of payment do you have available?

  • We accept Visa, MasterCard, and American Express, through PayPal system.
  • We also offer the possibility of paying your reservation with bank deposit in Oxxo stores.

What credit cards do you accept?

  • Visa, MasterCard, and American Express.

Were a can view details of my fee?

  • On your voucher there will be a detailed list of the services you contracted: amount charged to your account (total of reserve), amount to pay when you arrive to your turism activity, tour descriptions, photos, operative contact phone, dates and horary.
  • If you have any questions we will be glad to help, contact us at the following telephone number: 987 1080276, or please just send an email to your designated consultant.

I have a charge on my card that I don't recognize, what should I do?

  • Please get in contact with us first and allow us to investigate this charge.
  • Call us on 987 108 02 76.

Why do I need to know my reservation number?

  • It is important to provide it should you need to clarify any information or make changes to your services.

Do I need to print my confirmation voucher?

  • You will need to present your confirmation itinerary when you take the activity, in digital or printed format.

If I don’t understand something on my voucher, what do I do?

  • Here’s what you need to know about your Itinerary Confirmation
    • Print Icon.
    • Cost Breakdown.
    • Service Details.
    • Assigned Consultant.
    • Policies and restrictions.

How can I know about my service?

  • Once the purchase of your tour services is complete, you’ll receive an email with details of the time and place of your pick up; if less than 24 hours remain before the start of the tour and you have not received this information, we ask that you contact us at 987 108 02 76 to confirm.

Can I cancel without penalti, if I get sick before the trip?

  • The safety of our customers is paramount. If you are booking a trip, we recommend a travel insurance, that applies to "any" circumstances, such as trip cancelation, trip interruptions, medical emergencies, flight or travel accidents, travel or baggage delays, missed connections, lost, damaged or stolen luggage and coverage of lost tickets. This service must be requested at least 48 hours prior to your activity.

Frequent Customer

Can I register my information as a frequent customer?

  • Of course, as a frequent customer you’ll receive exclusive offers, and your reservation process will be more fast because you’ll already be registered with us and you won’t need to enter all of your personal information for each transaction.
  • We invite you to register via the following link:

Can I submit feedback about a service?